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To be registered on this Website and have a Therapist's profile webpage on this Website and provide Clinical Services via or in connection with this Website, the Therapist must always hold the professional body status of being BABCP Accredited, BACP Accredited, BASRT Accredited, BPC Registered, BPS Chartered, CP-UK Registered, HPC Registered or UKCP Registered, and must provide RSCPP with evidence of such a professional body status via a verifiable entry on the relevant professional body website or via a relevant professional body membership number, both during application to be registered on this Website and following any renewal of such a professional body status, and inform RSCPP immediately if such a professional body status ceases, as this information is available to the Customer on the Therapist's profile webpage and therefore the Therapist must keep RSCPP up to date regarding this information in order to protect the interests of both RSCPP and the Customer. The Therapist must have professional indemnity insurance for any Clinical Service(s) they provide via or in connection with the Website and/or the Website Services, and the Therapist must provide evidence of their professional indemnity insurance to RSCPP both upon registration at the Website and upon renewal of their insurance. The Therapist is registered on the Website on the contactual basis of being a self-employed independent contractor. The Therapist agrees to be clinically responsible for any Clinical Service(s) the Therapist provides to the Customer via or in connection with the Website Services: assessment and/or counselling and/or psychotherapy and/or psychoanalysis and/or psychology; provided either face to face and/or by telephone and/or via encrypted email correspondence. If the Therapist provides Telephone Clinical Services the Therapist agrees to provide a UK landline telephone number for the Customer charged at standard rate call charges or an 0845 telephone number charged at local rates and not a telephone number at premium-rate call charges; the Therapist will be liable for re-imbursing the Customer directly for any costs that the Customer entails in this regard if the Therapist does not comply. The Therapist agrees to gather information from the Customer during pre-initial Clinical Service(s) communications between the Therapist and the Customer in order to ascertain if the Therapist's safety is likely to be compromised in any way whatsover through providing any Clinical Service(s) to the Customer, and the Therapist agrees to both act on this information in order to protect the Therapist's safety and take sole responsibility for deciding to provide the Customer with the Clinical Service(s). The Therapist is responsible for deciding which Clinical Service(s) they are qualified to provide either face to face and/or by telephone and/or via encrypted email, and their clinical availability in terms of times and dates, and the updating of their clinical availability at the Website. The Therapist must assess if the Clinical Service(s) they provide either face to face and/or by telephone and/or or encrypted email are appropriate or not for the Customer and the problems the Customer was or is experiencing. The Therapist agrees to be responsible for arranging and attending their own clinical supervision as required by their professional body. The Therapist must attend their regular clinical supervision whilst they are registered at the Website. The Therapist has a duty to keep reference to the Customers' material as anonymous as possible. The Therapist agrees to keep the content of their clinical work confidential and will only discuss it in clinical supervision unless required to in other circumstances as detailed within 'Limitations to Confidentiality' under the Privacy Policy which forms part of these Terms and Conditions. The timing for ending any Clinical Service(s) with the Customer is a clinical matter to be mutually agreed by the Therapist and the Customer. The Therapist must understand that they will automatically be emailed notifications at the Therapist's registered email address by RSCPP from an email address ending with @rscpp.co.uk and the Therapist must therefore ensure these notifications arrive in the Therapist's registered email address inbox and not the Therapist's junk or spam folder, and that these notifications will be emailed to the Therapist when the Therapist: registers at the Website (in order to provide the Therapist with an authentication code); requests a new authentication code (in order to provide the Therapist with a new authentication code); submits registration details (in order to provide the Therapist with a confirmation email); has a web profile published on the Website; and each time the Customer; requests via the 'contact me' link on the Therapist's web profile that the Therapist contacts the Customer; pays for a Clinical Service(s); submits an online assessment form for an encrypted email assessment, encrypted email further assessment information, encrypted email counselling information; changes the Customer's contact details at the Website; changes the Customer's GP's contact details at the Website; cancels the Customer's registration at the Website for encrypted email Clinical Services and not after booking an online assessment but only from when the Customer has actually submitted the online assessment form to the Therapist onwards, and the Therapist must therefore check their registered email address account regularly in order to be aware of these notifications and understand that such notifications contain limited information about the Customer in order to protect the Customer's privacy and therefore upon receiving such a notification the Therapist must log-in at the Website and view via the 'view referrals and clients' webpage the actual Customer information to which the Therapist has been notified and respond to or act on the Customer's information as soon as the Therapist is able to or within 48 hours excluding weekends and public holidays if the Clinical Service being provided by the Therapist is via encypted email, and for any telephone Clinical Service appointments the Therapist must log-in to the Website and add in advance all appointments to the Website so the Customer has sufficient time to pay in advance for each appointment, and for an encrypted email Clinical Service the Therapist must use the Website functionality correctly by logging-in at the Website immediately following the Therapist's web profile being published and view the 'email therapy faq' webpage for guidance, and the Therapist must copy all Customer information to a secure environment other than the Website, so that these details are accessible by the Therapist in the event of the Website experiencing a technical problem resulting in the Therapist being unable to view these details at the Website, and the minimum GP contact details required by the Customer are the GP's name and the GP's telephone number, and the Therapist must clarify the accuracy of this information with the Customer if the Therapist deems this necessary, and/or request more GP details from the Customer, by requesting the Customer to update and submit to the Therapist their 'change details' webpage, in order for details to populate the Therapist's 'client' webpage. It is the responsibility of the Therapist to keep their copy of this information up to date in a secure environment other than the Website including when the Customer first submits their details and/or updates their details. RSCPP will send an SMS to the Therapist's registered mobile telephone number in order that the Therapist is made aware of the Customer's 'contact me' request(s) and payment(s) for the Therapist's Clinical Service(s) as soon as possible only if the Therapist has selected to receive SMS messages by logging in at the Website and making the appropriate selection. If the Therapist forgets their password the Therapist must obtain a new password via the 'lost password' webpage. The Therapist will not be able to use any email address to log-in and view their information so far saved at the Website other than their currently registered email address. If the Therapist forgets or looses any registered email address they must re-register if they want to receive any Website Services or provide new Clinical Services: they will be unable to access the information they accessed with their old email address via their new email address. The Therapist must keep the Website up to date as to their clinical availability and unavailability via the 'manage availability / alerts' webpage in order for any potential Customer and RSCPP to ascertain if the Therapist's Clinical Service(s) are available or not, and the Therapist must inform both the Customer and RSCPP if they are unavailable for any Clinical Service(s) any existing Customer has booked with them. The Therapist is entitled to breaks/holidays and must inform RSCPP via the 'manage availability / alerts' webpage and the Customer well in advance of any breaks/holidays. RSCPP cannot be held responsible by anyone for the Therapist failing to fulfill their clinical and administrative responsibilities. Privacy information on Therapist's Use of the Website Services is detailed in the Privacy Policy which forms part of these Terms and Conditions. NB. By registering for the Website Services and by providing any Clinical Services via or in connection with the Website, the Therapist is confirming unequivocally the following: that they agree to the terms of this agreement; that both RSCPP and the Customer may use any personal information disclosed by the Therapist in accordance with the Privacy Policy which forms part of these Terms and Conditions; and that the Therapist will not provide any information to either RSCPP, the Website, or the Customer, which they are not entitled to provide or which infringes any law or regulation.

 

The Therapist agrees either to a free web profile webpage, or the Therapist agrees to pay RSCPP for a premium listing for their web profile webpage at a fee of £10 per month and agrees to pay this fee by direct debit or similar arrangement from the time the Therapist requests a premium listing from RSCPP for their web profile webpage on the Website. The Therapist agrees to pay RSCPP this fee pro rata on a monthly basis - e.g. if the Therapist requests a premium listing half way through a month RSCPP will not charge the Therapist for the whole of that month, RSCPP will charge the Therapist for the remaining half of that month and the following month and the Therapist agrees to to pay for their premium listing on this basis. Alternatively the Therapist may pay RSCPP in advance for a premium listing for a year at a fee of £100 in which case the Therapist agrees to pay for their premium listing on this basis. RSCPP will contact the Therapist in order to request their bank account details including the account holder name, sort code, and account number in order for RSCPP to arrange the direct debit or similar arrangement. Premium listing fees are non-refundable. The Therapist agrees to be responsible for selecting which Clinical Service(s) they provide via the Website Sevices and by doing so agree that: RSCPP will charge the Therapist fifty percent of both the first and second face to face Clinical Service appointments the Customer attends and if the Customer pays for and attends one appointment and does not attend a second appointment or if the Customer pays in advance for the first appointment and does not attend the appointment or give adequate cancellation notice RSCPP and the Therapist will share the amount paid by the Customer equally; RSCPP will charge the Therapist twenty pecent of all telephone and/or email Clinical Services for the whole duration of the Clinical Services(s) and RSCPP will pay the Therapist via bank transfer subject to the Therapist providing the correct account number and sort code the Therapist's clinical fee of eighty percent of each payment made by the Customer within thirty five days of RSCPP receiving each payment from the Customer and RSCPP will email the Therapist any appropriate payment advice. If RSCPP discovers that the Therapist has taken money from the Customer contrary to these Terms and Conditions RSCPP will consider this a serious breach of trust; in this case RSCPP will email the Therapist two weeks notice of Website Services registration cancellation at the Therapist’s registered email address; it will be the sole responsibility of the Therapist to make alternative arrangements for continuing the provision of their Clinical Service(s) to the Customer and any other Customer(s) they are providing any Clinical Service(s) to via or in connection with the Website; where a Customer has not booked one of the Therapist’s Clinical Services for a period of two weeks or more RSCPP will email the Therapist at their registered email address asking the Therapist to confirm by return email that the Customer no longer wishes to receive the Therapist’s Clinical Service(s); the Therapist must supply this information or provide a satisfactory reason without including clinical information by replying to RSCPP via their email within one week of the email being sent; if the Therapist is unable to provide a satisfactory answer RSCPP reserves the right to either suspend or cancel the Therapist’s Website Services registration; RSCPP reserves the right to take action to both establish and recover from the Therapist any usage fees the Therapist has denied RSCPP. All fees are inclusive of Protx and Lloyds TSB Cardnet transaction charges and card issuer charges. All fees are in pounds sterling. The country of merchant domicile is the UK. All prices are current at the time of publication on the Website. Changes in prices are effective from being published on the Website. RSCPP reserves the right to change the prices without notice in the event of errors or omissions. Fees will be reviewed annually.

 

RSCPP accepts the following cards only from UK cardholders: Visa, Visa Delta, Visa Debit, Visa Electron, MasterCard, and UK Maestro. In compliance with Protx & Lloyds TSB Cardnet standard procedures, RSCPP will communicate the following information to the Customer on the payment webpage before the payment process begins: 'Please note: Clinical Services are only for adult UK residents/UK cardholders. RSCPP’s country of merchant domicile is the UK. All fees are in pounds sterling. Refunds are subject to a twenty five percent non-refundable Website services deduction and are only made for face to face and telephone appointments when the Customer provides forty eight hours or more cancellation notice, and for encrypted emails the Customer does not send to the Therapist for a response'. More information on payment, and information on payment security and Customer confirmation is detailed in 'Card Transaction Privacy & Security' in the Privacy Policy which forms part of these Terms and Conditions. Both the Customer and the Therapist are responsible for the cost of their telephone calls to and from each other as well as any telephone calls they make to RSCPP. Both the Customer and the Therapist are also responsible for their individual computer costs and internet charges. In the event of a chargeback, whereby the Customer's card has been used in an unknown or fraudulent online transaction at the Website, the Therapist will be liable for all costs incurred by RSCPP up to the value of the transaction. RSCPP uses the Protx payment system which uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data in order to avoid chargebacks. RSCPP reserves the right to inform the Therapist of a chargeback up to eight months after the original transaction date. The Therapist must pay RSCPP within fourteen days of receiving any invoice from RSCPP for a chargeback. In the event that the Therapist provides RSCPP with their account details for the purpose of RSCPP paying the Therapist monies owed to the Therapist by RSCPP, the Therapist is liable for any costs resulting from the Therapist providing RSCPP with incorrect account details. The Website Services are for UK residents and UK cardholders only. RSCPP reserves the right to cancel the Website Services registration of any Customer or Therapist who does not use a UK payment card to pay for the Website Services. 

If the Customer wishes to cancel their Website Services registration with RSCPP they must discuss it with their Therapist before doing so, as this will mean that the Customer will be unable to book any Clinical Services of a Therapist on an ongoing usage agreement, and ending counselling psychotherapy psychoanalysis or psychology can be psychologically important. The Customer may cancel their Website Services registration via their 'cancel services' webpage in the logged-in area of the Website.

 

For privacy information on cancellation of Website Services registration see 'Cancellation of Website Services Registration' in the 'Privacy Policy' which forms part of these Terms and Conditions.

 

The Customer will be informed of any booked but unused Clinical Service(s), any refundable Clinical Service(s), any non-refundable Clinical Service(s), and if there are no unused Clinical Service(s), on their 'cancel services' webpage in the logged-in area of the Website.

 

Before cancelling their Website Services registration the Customer must email RSCPP at the email address provided on the 'cancel services' webpage in order to inform RSCPP if they will be using any booked but unused Clinical Service(s), or if they are owed a refund for any Clinical Service(s) paid for but not used outside the cancellation periods as stated in 'Cancellation Refunds or Re-scheduling of Clinical Services Policy' under 'The Services' which form part of these Terms and Conditions.

 

If the Therapist wishes to cancel their Website Services registration the Therapist must provide one months written notice by emailing RSCPP at ctwsr@rscpp.co.uk.

Face to face & telephone Clinical Services: if the Customer needs to cancel or re-schedule Clinical Services. Missed or cancelled face to face and telephone Clinical Services remain chargeable after being booked and the Customer remains liable; for face to face Clinical Services and telephone Clinical Services including accompanying unsent online assessment forms: the Customer must give RSCPP at least forty eight hours notice before the Clinical Service(s) that they wish to cancel or re-schedule; as the Therapist may start work on a sent online assessment form, as soon as they receive it, the Customer cannot cancel or receive a refund for the online assessment form once it has been sent. RSCPP is not obliged to give any refunds if the Customer gives RSCPP less than forty eight hours notice of cancellation or re-scheduling.

 

If the Customer wishes to cancel or re-schedule they must do so in the logged-in area of the Website, where they must first cancel the Clinical Service(s) via their 'cancel services' webpage from which they can also inform RSCPP of the cancellation by email at the email address provided, and to re-schedule the Customer may do so by booking another Clinical Service(s) via their 'select pay confirm' webpage, if the Therapist is providing the Customer with a telephone or encrypted email Clinical Service and subject to the Therapist's availability, or directly with the Therapist if the Therapist is providing the Customer with a face to face Clinical Service. RSCPP will email the Therapist to inform the Therapist of any cancellation: the Therapist must log-in at the Website to view the actual cancellation. If the Customer cancels on a non working day, the Therapist must realise that RSCPP will inform the Therapist as soon as possible on the next working day.

 

Encrypted email Clinical Services: for encrypted email Clinical Services; as the Therapist may start work on the Customer's online assessment form, further assessment information or counselling information as soon as they receive them, in order to respond within forty eight hours, the Customer cannot cancel or receive a refund for these Clinical Services once sent off for; however, if the Customer has paid in advance for any of these encrypted email Clinical Services that they have not sent off for and do not wish to use, the Customer may cancel these and receive a refund.

 

If the Customer wishes to cancel or re-schedule they must do so in the logged-in area of the Website where they may cancel the Clinical Service(s) via their 'cancel services' webpage, from which they can inform RSCPP of the cancellation by email at the email address provided.

 

 

If the Therapist needs to cancel or re-schedule Clinical Services, the Therapist must contact the Customer in order to let them know and offer an alternative via the Website if their availability allows, by telephone for face to face and telephone Clinical Services, or, for encrypted email counselling, by sending a message to the Customer at the Website via the Therapist's copy of the Customer's online assessment form, or by telephone if the problem is technical.

 

Once the Therapist sends a message via the online assessment form the Customer will receive a notification at their registered email address informing them that an online message, (the cancellation or re-scheduling), is waiting for them at the Website. The Customer must log-in at the Website to view the actual message at the 'view mailbox' webpage. In the message the Therapist must direct the Customer to reply to RSCPP via the Customer's 'cancel services' webpage if a cancellation or refund is involved. For all Clinical Service(s) the Customer may either: agree to re-arrange the Clinical Service(s) or, cancel the Clinical Service (s) in which case they must contact RSCPP via their 'cancel services' webpage. The Therapist must keep RSCPP informed of any change they make to any booked Clinical Service(s) by emailing RSCPP at rscpp@rscpp.co.uk

 

If either the Customer or the Therapist wish to discuss how RSCPP's Website and Website Services could be improved, or if either the Customer or the Therapist are dissatisfied with the Website or Website Services either the Customer or the Therapist are receiving, the Customer or the Therapist may contact the RSCPP directors at directors@rscpp.co.uk.

If the Customer wishes to discuss how the Therapist's Clinical Service(s) could be improved or if the Customer is dissatisfied with the Therapist's Clinical Service(s) they may contact the Therapist directly.

 

The Therapist agrees to undertake to look into any complaint carefully and promptly, receive additional clinical supervision where necessary, and undertake to do all they can to explain the position to the Customer. If on investigation the complaint is considered justified either in whole or in part the Therapist agrees to undertake to do everything reasonable to put it right. Where the Customer and the Therapist are unable to resolve matters between them both the Customer and the Therapist should contact the professional body of the Therapist as detailed on the Therapist's profile webpage, and ask for a copy of that professional bodie's complaints procedure.

If either the Customer or the Therapist experiences a technical problem at the Website please email RSCPP at technical@rscpp.co.uk providing as much detail of the problem as possible.

 

If RSCPP experiences a technical problem which delays delivering the Website Services to the Customer and/or the Therapist, RSCPP will post a message on the 'register' webpage and 'log-in' webpage and inform the Therapist at their registered email address: the Therapist must contact the Customer in order to notify the Customer by telephone for face to face and telephone Clinical Services, or, for encrypted email counselling, by sending a message to the Customer at the Website via the Therapist's copy of the Customer's online assessment form, or by telephone if is this is not possible.

 

RSCPP cannot be responsible for either the Customer's technical problems or the Therapist's technical problems, and therefore cannot offer refunds for any Clinical Service(s) booked via the Website Services which may be disrupted by them.

 

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