TERMS & CONDITIONS

Credit Card Types: Visa, Visa Debit, Visa Electron, MasterCard, Maestro
Verified by Visa MasterCard SecureCode


The Services

Customer's Use of the Website Services

Eligibility

Age: the Customer must be 18 years of age or older to use this Website and the Website Services.
 
UK warranty: RSCPP is only able to provide the Website Services to UK residents who are UK cardholders and therefore by the Customer registering at the Website the Customer is warranting to RSCPP that they are a UK resident and a UK cardholder and shall take full responsibility for any costs or losses incurred by RSCPP as a result of the Customer breaching this warranty.
 
Withdrawal of Website Services: RSCPP will be entitled to withdraw the Website Services from any Customer whom RSCPP discovers is ineligible to be registered for the Website Services immediately. Refunds of payments made by the Customer will be fair but at the sole discretion of RSCPP.
 

Registration

In order to book the Therapist's available Clinical Services via the Website Services the Customer must register for the Website Services by successfully completing the registration process.
 
The Customer agrees to first establish the Therapist's initial clinical availability for the Clinical Service(s) the Customer requires via the Therapist's profile webpage link on the online registration form. The Customer agrees to then complete and submit the online registration form. The Customer agrees to authenticate their registered email address by entering the authentication code at the Website, which the Website will automatically email to the Customer's registered email address only once the Customer has submitted their online registration form. 
 
The information required for the online registration form is detailed within 'Online Registration Form' under 'Information Required from the Customer in Order to Provide the Website Services and the Clinical Services' in the Privacy Policy which forms part of these Terms and Conditions.
 

Booking

The Customer agrees to book the Therapist's available Clinical Service(s) via the Customer's 'select pay confirm' payment webpage in the logged-in area of the Website.
 
Clinical availability: the Customer understands that the Therapist's clinical availability is decided by the Therapist, and therefore may or may not include any of the following Clinical Services:
The Customer understands that RSCPP does not decide the Therapist's clinical availability as it is the responsibility of the Therapist.
 
The Customer understands that each of the Clinical Services detailed above is chargeable. The fees for Clinical Services are detailed within the 'Fee Band Table' in 'Costs' in 'The Services' which forms part of these Terms and Conditions. 
 
Access to Clinical Services: the Customer will not be able to access any Clinical Services including any online assessment form until they have paid and confirmed in advance online at the Website.
 
The Therapist's consulting address and appointment(s) date and time for any booked face to face Clinical Services, and the Therapist's telephone number and appointment(s) date and time for any booked telephone Clinical Services, will be provided for the Customer on their payment 'confirmation' webpage and their 'view appointments' webpage.
 
The fees for Clinical Services are detailed within 'Costs' in 'The Services' which forms part of these Terms and Conditions. 
 
The Customer understands that booking is time sensitive: a Clinical Service can be taken by another person up until the point that confirmation of booking of that Clinical Service is displayed to the Customer at the Website. If the Customer selects a Clinical Service that has been taken by another person, the Customer will have to select another Clinical Service if the Therapist has clinical availability.
 

Online Assessment Form

After booking their first Clinical Service with the Therapist, the Customer must complete and then submit the online assessment form to the Therapist for all Clinical Services: it is for the Customer's own safety and benefit and will help the Therapist make the assessment. The Customer will only be required to fill out the online assessment form once.
 
The information required for the online assessment form is detailed within 'Online Assessment Form' under 'Information Required from the Customer in Order to Provide the Website Services and the Clinical Services' in the Privacy Policy which forms part of these Terms and Conditions.
 

Notifications

The Customer understands that the Website will automatically email the Customer a notification at the Customer's registered email address.
 
Notifications are emailed to the Customer's registered email address from the email address info@information-notifications.co.uk. The Customer must therefore ensure notifications arrive in their registered email address inbox and not their junk folder by adding info@information-notifications.co.uk to their registered email address contacts/safe/white list.
 
The Customer will therefore be sent a notification whenever they:

The Customer must therefore check their registered email address account regularly in order to be aware of these notifications.

Privacy information on notifications is detailed under 'Notifications & Unencrypted Emails & Faxes' in the Privacy Policy which forms part of these Terms and Conditions.
 

Mailbox

the Customer must understand the symbols and words connected to their mailbox at the Website:
 
• First column:
=>: received by Customer,
<=: sent by Customer.
• 'Status' column:
'NEW': information from the Therapist,
'READ': read by the Customer,
'REPLIED': Customer replied,
'SENT': sent by Customer.
• 'Therapist' column:
Therapist's name.
• 'Date' column:
Time & date sent by either the Customer or the Therapist.
• 'Action' column:
Delete Customer's copy.
 

Guidance on Clinical Matters

Assessment: the Customer understands that the Therapist may require further assessment information from the Customer in order to decide if the Clinical Service the Customer has booked, whether face to face, by telephone, or encrypted email, is appropriate or not for the Customer and the problems the Customer was or is experiencing.
 
The Customer understands that each further assessment Clinical Service is chargeable. The fees for Clinical Services are detailed within the 'Fee Band Table' in 'Costs' in 'The Services' which forms part of these Terms and Conditions. 
 
Duration: face to face Clinical Services are of approximately fifty minutes duration although this is a clinical matter for the Therapist and so the time duration may vary.
 
Telephone Clinical Services are of approximately fifty minutes duration although this is a clinical matter for the Therapist and so the time duration may vary.
 
Encrypted email Clinical Services will take the Therapist approximately fifty minutes to read and respond to the online assessment form, and will take the Therapist approximately the same time for each four hundred word limit the Customer writes up and the Therapist responds to for further assessment and email counselling correspondence, although this is a clinical matter for the Therapist and so the time duration may vary.
 
Contact details: during the provision of the Therapist's Clinical Services and only when the Therapist is on an ongoing usage fee agreement the Customer is advised to keep the Therapist informed of any change in their contact details and/or their GP's contact details, by submitting such details to the Therapist via the Customer's 'change details' webpage in the logged-in area of the Website. When the Therapist is on a face to face referral fee agreement identifiable to the Customer by the inclusion of 'Book subsequent appointments' on the Therapist's web profile, the Customer should inform the Therapist directly or via RSCPP by telephone of any change to their contact details or their GP's contact details. 
 
Changing Clinical Services: if the Customer wishes to change between face to face counselling psychotherapy psychoanalysis or psychology, telephone counselling, and encrypted email counselling, the Customer is advised to discuss this matter with the Therapist first as the Therapist may want to establish whether a different type of Clinical Service is appropriate or not for the Customer and the problems the Customer was or is experiencing.
 
Changing Therapists: if the Customer wishes to change their current Therapist for another Therapist, the Customer may wish to discuss this matter with their current Therapist first.
 

Registered Email Address

If the Customer decides to work with another Therapist via the Website the Customer must re-register to do so. The Customer must understand that they will not be able to use one registered email address to access the Website in connection with more than one Therapist. The Customer is therefore advised to register with a different email address if they choose to work with another therapist, so that they can access information they have saved on the website in connection with both Therapists.
 
The Customer will not be able to use any email address to log-in and view their information so far saved at the Website other than their currently registered email address(es). If the Customer forgets or looses any registered email address(es) they must re-register if they want to receive any Website Services or new Clinical Services.
 

Password

During the provision of the Website Services if the Customer requests a new password it will automatically be emailed to the Customer at the registered email address they request it for. 
 
NB. By registering for the Website Services and by making any booking for any Clinical Services via the Website, the Customer is confirming unequivocally the following: that they agree to the terms of this agreement; that both RSCPP and the Therapist may use any personal information disclosed by the Customer in accordance with the Privacy Policy which forms part of these Terms and Conditions; that the Customer will not provide any information to either RSCPP, the Website, or the Therapist, which they are not entitled to provide or which infringes any law or regulation; that the Customer understands and accepts that whilst both RSCPP and the Therapist will do their best to ensure that their preferred Therapist provides the Clinical Services to the Customer, should they be unavailable, either RSCPP or the Therapist may arrange for an alternative Therapist to provide the Clinical Services to them.

Therapist's Use of the Website Services

Eligibility

To be registered on this Website and have a Therapist's profile webpage on this Website and provide Clinical Services via or in connection with this Website, the Therapist must be either a:
Verification: the Therapist must provide RSCPP with evidence of either their BABCP accreditation and/or BACP accreditation and/or BPS registration and/or BPC registration and/or UKCP registration and/or UKRC registration and/or BACP individual membership, both during application to be registered on this Website, and following any renewal of BABCP accreditation and/or BACP accreditation and/or BPS registration and/or BPC registration and/or UKCP registration and/or UKRC registration and/or BACP membership. The Therapist must provide this evidence to RSCPP via a listing(s) on either the BABCP website and/or the BACP website and/or the BPS website and/or the BPC website and/or the UKCP website and/or the UKRC website.
 
This information is available to the Customer on the Therapist's profile webpage and therefore the Therapist must keep RSCPP up to date regarding this information in order to protect the interests of both RSCPP and the Customer.
 
Professional indemnity insurance: the Therapist must have professional indemnity insurance for any Clinical Service(s) they provide via or in connection with the Website and/or the Website Services. The Therapist must provide evidence of their professional indemnity insurance to RSCPP both upon registration at the Website and upon renewal of their insurance via a listing(s) on either the BABCP website and/or the BACP website and/or the BPS website and/or the UKCP website and/or the UKRC website.
 
Age: the Therapist must be 18 years of age or older to use this Website and the Website Services.
 
UK warranty: RSCPP is only able to provide the Website Services to UK residents and UK cardholders and therefore by the Therapist registering at the Website the Therapist is warranting to RSCPP that the Therapist is a UK resident and UK cardholder and shall take full responsibility for any costs or losses incurred by RSCPP as a result of either the Customer or the Therapist breaching this warranty.
 
Withdrawal of Website Services: RSCPP will be entitled to withdraw the Website Services from any Therapist whom RSCPP discovers is ineligible to be registered for the Website Services immediately. Refunds of payments made by the Therapist will be fair but at the sole discretion of RSCPP.
 

Contractual Basis

The Therapist is a self-employed independent contractor.
 

Clinical Responsibilities

Responsibility: the Therapist agrees to be clinically responsible for any Clinical Service(s) the Therapist provides to the Customer via or in connection with the Website Services: assessment and/or counselling and/or psychotherapy and/or psychoanalysis and/or psychology; provided either face to face and/or by telephone and/or via encrypted email correspondence.
 
Availability: the Therapist is responsible for deciding which Clinical Service(s) they are qualified to provide either face to face and/or by telephone and/or via encrypted email, and their clinical availability in terms of times and dates, and the updating of their clinical availability at the Website.
 
Assessment: the Therapist must assess if the Clinical Service(s) they provide either face to face and/or by telephone and/or or encrypted email are appropriate or not for the Customer and the problems the Customer was or is experiencing.

Clinical supervision: the Therapist agrees to be responsible for arranging and attending their own clinical supervision as required by their professional body. The Therapist must attend their regular clinical supervision whilst they are registered at the Website. The Therapist has a duty to keep reference to the Customers' material as anonymous as possible. The Therapist agrees to keep the content of their clinical work confidential and will only discuss it in clinical supervision unless required to in other circumstances as detailed within 'Limitations to Confidentiality' under the Privacy Policy which forms part of these Terms and Conditions.

Ending Clinical Services: timing for ending any Clinical Service(s) with the Customer is a clinical matter to be mutually agreed by the Therapist and the Customer.
 

Administrative Responsibilities

Password: following the Therapist's successful registration on the Website, RSCPP shall provide the Therapist with an initial password in order for the Therapist to log-in. The Therapist must change this initial password to a password only they know at the 'change password' webpage after they first log-in to the Website, so that RSCPP cannot access the Therapist's copy of their clinical information. If the Therapist forgets their password they cannot get a new password at the 'lost password' webpage. To obtain a new password the Therapist must telephone RSCPP on 0800 5345 305. Once RSCPP has provided the Therapist with a new password, the Therapist must change the new password to a password only they know at the 'change password' webpage.
 
Registered email address: the Therapist will not be able to use any email address to log-in and view their information so far saved at the Website other than their currently registered email address. If the Therapist forgets or looses any registered email address they must re-register if they want to receive any Website Services or provide new Clinical Services: they will be unable to access the information they accessed with their old email address via their new email address.
 
Availability updating: the Therapist must keep the Website up to date as to their clinical availability and unavailability in order for the Therapist's Clinical Service(s) to be bookable by the Customer. The Therapist must inform both the Customer and RSCPP if they are unavailable for any Clinical Service(s) the Customer has booked with them. The Therapist is entitled to breaks/holidays and must inform both RSCPP and the Customer well in advance of any breaks/holidays.
 
When the Therapist provides either a face to face Clinical Service and/or a telephone Clinical Service, the Therapist must log-in at the Website and view their 'Manage Appointments' webpage, then view their 'Add Appointments' webpage and add appointments for the purpose of them being bookable by the Customer within the next six weeks and/or pending between the following six to eight weeks, and/or view and/or remove any added appointment(s) as necessary via their 'View/Remove Appointments' webpage, and/or view their 'Recurring Appointments' webpage and add recurring appointments for the purpose of them being bookable by the Customer after eight weeks and/or to alter such recurring appointments as necessary by altering them via their 'Recurring Appointments' webpage. The Therapist should note that weeks are approximate.
 
When the Therapist provides an encrypted email Clinical Service, the Therapist must email RSCPP at updateavailability@rscpp.co.uk in order to update RSCPP on their availability.
 
Telephone number: if the Therapist provides Telephone Clinical Services the Therapist agrees to provide a UK landline telephone number for the Customer charged at standard rate call charges or an 0845 telephone number charged at local rates and not a telephone number at premium-rate call charges; the Therapist will be liable for re-imbursing the Customer directly for any costs that the Customer entails in this regard if the Therapist does not comply. 
 
Notifications: the Therapist must understand that they will automatically be emailed notifications at their registered email address.
 
Notifications are emailed to the Therapist's registered email address from the email address info@information-notifications.co.uk. The Therapist must therefore ensure notifications arrive in their registered email address inbox and not their junk folder by adding info@information-notifications.co.uk to their registered email address contacts/safe/white list.
 
The Therapist will be emailed a notification when they:
The Therapist, depending in which Clinical Service(s) they provide, will therefore be sent notifications of either bookings for a:
and/or when the Customer submits to the Therapist an;
and/or when the Customer;

The Therapist must therefore check their registered email address account regularly in order to be aware of these notifications.

Notifications do not contain any information about the Customer. Therefore upon receiving a notification the Therapist must log-in at the Website to view the actual information about the Customer which they have been notified to.
 
Privacy information on notifications is under 'Notifications & Unencrypted Emails & Faxes' in the Privacy Policy which forms part of these Terms and Conditions. 
 
Viewing Customer information: when the Therapist logs-in at the Website, the Therapist must view the 'view clients' webpage in order to see the Customer's name, and click on the Customer's name in order to view the 'client' webpage containing any information provided by the Customer to the Therapist via the Website Services.
 
Depending on which Clinical Services the Therapist provides, on the 'client' webpage, the Therapist must note and act on any Clinical Services that the Customer has booked with the Therapist and notified the Therapist to via the Website Services:

The Therapist understands any emails shall remain as requiring the Therapist's attention on the 'client' webpage until the Therapist has actioned them, by clicking on emails to view their contents and taking the necessary actions. All emails to and from the Customer via the Website can be accessed via the 'client' webpage.

Viewing appointments: the Therapist must view their 'Manage Appointments' webpage in order to see both their available and booked appointments if they provide face to face and/or telephone Clinical Service(s). The Therapist must click on the Customer's name when it appears next to any appointment that the Customer has booked, in order to view the 'client' webpage detailing any information that the Customer has sent to the Therapist via the Website Services.
 
Customer contact details & Customer's GP's contact details: the 'client' webpage contains any of the Customer's contact details and the Customer's GP's contact details that the Customer has sent to the Therapist via the Website Services. The Therapist must copy these details to a secure environment other than the Website, so that these details are accessible by the Therapist in the event of the Website experiencing a technical problem resulting in the Therapist being unable to view these details at the Website. The minimum GP contact details required by the Customer are the GP's name and the GP's telephone number. The Therapist must clarify the accuracy of this information with the Customer if the Therapist deems this necessary, and/or request more GP details from the Customer, by requesting the Customer to update and submit to the Therapist their 'change details' webpage, in order for details to populate the Therapist's 'client' webpage. It is the responsibility of the Therapist to keep their copy of this information up to date in a secure environment other than the Website including when the Customer first submits their details and/or updates their details.
 
Viewing responses to the Customer: the Therapist must view any assessment form or further assessment form in order to view the last action they made, and any information they sent to the Customer via the assessment form or further assessment form. The Therapist must view any previous replies by viewing the individual replies.
 
Response times: the Therapist on an ongoing usage fee agreement only must take the appropriate action and respond to the Customer within forty eight hours after any:
  • face to face assessment, further assessment or counselling psychotherapy or psychoanalysis or psychology appointment taking place;
  • telephone assessment, further assessment or counselling appointment taking place,
  • and/or after receiving any online assessment form only for an encrypted email assessment, and/or encrypted email further assessment information, and/or encrypted email counselling information.

Forty eight hours response times exclude weekends and bank holidays.

Terminology: the Therapist must understand the phrases that may appear next to a Customer's name: 
Mailbox: the Therapist must understand the symbols and words connected to their mailbox at the Website:
 
• First column:
=>: received by Therapist,
<=: sent by Therapist.
• 'Status' column:
'INFO': information from the Customer,
'READ': read by the Therapist,
'REPLIED': Therapist replied,
'SENT': sent by Therapist,
'YES': following assessment the Therapist accepted the Customer.
• 'Client' column:
Customer's name.
• 'Date' column:
Time & date sent by either the Customer or the Therapist.
• 'Action' column:
Delete Therapist's copy.
 
Updating - Therapist on an ongoing usage fee agreement: the Therapist must update the Customer's booking options at the Website. In order to complete an update the Therapist must:

Financial information on ongoing usage fee agreement is in the 'Costs' under 'The Services' which form part of these Terms and Conditions.

RSCPP cannot be held responsible by anyone for the Therapist failing to fulfill their clinical and administrative responsibilities.
 
NB. By registering for the Website Services and by providing any Clinical Services via or in connection with the Website, the Therapist is confirming unequivocally the following: that they agree to the terms of this agreement; that both RSCPP and the Customer may use any personal information disclosed by the Therapist in accordance with the Privacy Policy which forms part of these Terms and Conditions; and that the Therapist will not provide any information to either RSCPP, the Website, or the Customer, which they are not entitled to provide or which infringes any law or regulation.

Costs

The Customer will only receive the Clinical Service(s) of the Therapist once the Customer has confirmed any Clinical Service(s) that they require by paying for the Clinical Service(s) in advance via the Website Services.
 

Display of fees

The fees payable by the Customer ('Customer' in the 'Fee Band Table') for the Clinical Service(s) of the Therapist, will be shown only for any available Clinical Service(s) on both the Therapist's profile webpage and the Customer's 'select pay confirm' payment webpage.
 

Therapist's Financial Agreements

The Therapist must select either a face to face referral fee agreement or an ongoing usage fee agreement:  
 
Face to face referral fee agreement: the Therapist must only provide face to face Clinical Services via the Website Services. RSCPP will retain the initial fee the Customer pays via the Website Services for the first face to face Clinical Service assessment appointment as a one off referral fee ('referral' in the 'Fee Band Table'). The Customer must arrange and pay for any subsequent appointments directly with the Therapist who will keep the payments. If the Customer pays for the first face to face Clinical Service assessment appointment with the Therapist via the Website Services and does not book any subsequent appointments directly with the Therapist within six weeks of the first face to face Clinical Service assessment appointment taking place, RSCPP will retain 50% of the initial fee the Customer pays via the Website Services and pay the remaining 50% of the initial fee to the Therapist. The Therapist's profile webpage will state that the first appointment is bookable online and that subsequent appointments are bookable directly with the Therapist. The Therapist will be responsible for their own booking arrangements for any subsequent appointments.
 
Ongoing usage fee agreement: the Therapist must not only provide face to face Clinical Services, but must provide face to face and/or telephone and/or encrypted email Clinical Services via the Website Services. The Customer must book all ongoing Clinical Services via the Website Services. RSCPP will retain twenty percent of each payment made by the Customer as a usage of the Website Services fee for the Therapist's use of the Website Services ('rscpp' in the 'Fee Band Table'). RSCPP will pay the Therapist their clinical fee of eighty percent of each payment made by the Customer ('therapist' in the 'Fee Band Table') within thirty five days of RSCPP receiving each payment from the Customer. RSCPP will email the Therapist any appropriate payment advice. In order for RSCPP to pay the Therapist, the Therapist must provide RSCPP with their bank account details including their account sort code, and account number, when the Therapist registers at the Website.
 
On an ongoing usage fee agreement once the Customer has booked the first Clinical Service with the Therapist via the Website Services: the Customer must book any subsequent Clinical Service and all ongoing Clinical Services that they wish to receive from the Therapist via the Website Services and not directly with the Therapist; if RSCPP discovers that the Customer has booked any one or more of the Therapist’s Clinical Service(s) directly with the Therapist and that by the Customer doing so the Therapist agreed to this then the Therapist’s Website Services registration will be cancelled by RSCPP as this will be considered a serious breach of trust; in this case RSCPP will email the Therapist two weeks notice of Website Services registration cancellation at the Therapist’s registered email address; it will be the sole responsibility of the Therapist to make alternative arrangements for continuing the provision of their Clinical Service(s) to the Customer and any other Customer(s) they are providing any Clinical Service(s) to via or in connection with the Website; where a Customer has not booked one of the Therapist’s Clinical Services for a period of two weeks or more RSCPP will email the Therapist at their registered email address asking the Therapist to confirm by return email that the Customer no longer wishes to receive the Therapist’s Clinical Service(s); the Therapist must supply this information or provide a satisfactory reason without including clinical information by replying to RSCPP via their email within one week of the email being sent; if the Therapist is unable to provide a satisfactory answer RSCPP reserves the right to either suspend or cancel the Therapist’s Website Services registration; RSCPP reserves the right to take action to both establish and recover from the Therapist any usage fees the Therapist has denied RSCPP.
 

Face to Face Offline Referral Fee

When the Customer contacts RSCPP before booking any face to face Clinical Service with the Therapist via the Website, RSCPP may deem it appropriate to provide the Customer with the Telephone number of the Therapist. RSCPP will inform the Therapist that their telephone number has been given to the Customer. The Therapist agrees that should this action result in the Customer booking a face to face Clinical Service directly with the Therapist, the Therapist will telephone RSCPP immediately to inform RSCPP of the booking and then pay RSCPP an offline referral fee, either by sending a cheque to RSCPP or by paying RSCPP online once RSCPP has provided the Therapist with the RSCPP account details. The Therapist agrees that the offline referral fee will be equivalent to the referral fee within the fee band the Therapist is registered on at the Website, or if the Customer does not book any subsequent appointments directly with the Therapist within six weeks of the first face to face Clinical Service taking place the Therapist agrees that the offline referral fee will be 50% of the referral fee within the fee band the Therapist is registered on at the Website, whether the Therapist is registered at the Website on a face to face referral fee agreement or an ongoing usage fee agreement. Upon receipt of the cheque RSCPP will email the Therapist a receipt.  
 

Website Profile and Premium Listing Fee

Whether the Therapist selects either a face to face referral fee agreement or an ongoing usage fee agreement, the Therapist agrees either to a free web profile webpage, or the Therapist agrees to pay RSCPP for a premium listing for their web profile webpage at a fee of £10 per month and agrees to pay this fee by direct debit or similar arrangement from the time the Therapist requests a premium listing from RSCPP for their web profile webpage on the Website. The Therapist agrees to pay RSCPP this fee pro rata on a monthly basis - e.g. if the Therapist requests a premium listing half way through a month RSCPP will not charge the Therapist for the whole of that month, RSCPP will charge the Therapist for the remaining half of that month and the following month and the Therapist agrees to to pay for their premium listing on this basis. Alternatively the Therapist may pay RSCPP in advance for a premium listing for a year at a fee of £100 in which case the Therapist agrees to pay for their premium listing on this basis. RSCPP will contact the Therapist in order to request their bank account details including the account holder name, sort code, and account number in order for RSCPP to arrange the direct debit or similar arrangement. Premium listing fees are non-refundable.
 

Fee Bands

Any Clinical Services the Therapist provides to the Customer via the Website Services on either a face to face referral fee agreement or an ongoing usage fee agreement will come within the fee band the Therapist selects. The Therapist must therefore select one fee band from the bands A to K from the 'Fee Band Table':
 

Fee Band Table

Fee
Band
face to face
Clinical
Services
per:
assessment with online assessment form, further
assessment, counselling psychotherapy psychoanalysis or psychology
appointment.
telephone
Clinical
Services
per:
assessment with online assessment form, further assessment, counselling
appointment.
encrypted email
Clinical
Services
per response to:
online assessment form, further assessment information, counselling information.
 
 
custo
mer/
referral
ther
apist
rscpp
custo
mer
ther
apist
rscpp
custo
mer
ther
apist
rscpp
A              
  30
24
  6
 23
18.40
  4.60
10
  8.00
  2.00
B             
  40
32
  8
 31
24.80
  6.20
13
10.40
  2.60
C             
  50
40
10
 39
31.20
  7.80
17
13.60
  3.40
D
  60
48
12
 47
37.60
  9.40
20
16.00
  4.00
E
  70
56
14
 54
43.20
10.80
23
18.40
  4.60
F
  80
64
16
 62
49.60
12.40
26
20.80
  5.20
G
  90
72
18
 70
56.00
14.00
30
24.00
  6.00
H
100
80
20
 78
62.40
15.60
33
26.40
  6.60
I
110
88
22
 86
68.80
17.20
36
28.80
  7.20
J
120
96
24
 93
74.40
18.60
40
32.00
  8.00
K
130
104
26
101
80.80
20.20
43
34.40
  8.60
 

Notes on Fees

1) All fees are inclusive of Protx and Lloyds TSB Cardnet transaction charges and card issuer charges. 2) All fees are in pounds sterling. 3) The country of merchant domicile is the UK. 4) All prices are current at the time of publication on the Website. 5) Changes in prices are effective from being published on the Website. 6) RSCPP reserves the right to change the prices without notice in the event of errors or omissions. 7) Fees will be reviewed annually.
 
Calculation of encrypted email fees: the fees shown under 'Customer' in the 'Fee Band Table' for encrypted email Clinical Services, (post online assessment form information only), are for each four hundred words the Customer writes up to and submits to the Therapist for a response from the Therapist. If the Customer writes up to eight hundred words it will cost them twice as much, and so on in multiples of four hundred. The Website will inform the Customer whenever they have written a block of four hundred words, and let them know whether they need to make a further payment to continue. Alternatively, the Customer may wish to edit their email back down below the last four hundred block. If the Customer pays to write up to eight hundred words, and uses less than four hundred, they will be able to write another email up to four hundred words later.
 

Payment Method

RSCPP can only accept payments online via the Website.
 
In compliance with Protx & Lloyds TSB Cardnet standard procedures, RSCPP will communicate the following information to the Customer on the payment webpage before the payment process begins: 'Please note: Clinical Services are only for adult UK residents/UK cardholders. RSCPP’s country of merchant domicile is the UK. All fees are in pounds sterling. Refunds are subject to a 25% non-refundable website services deduction and are only made for face to face and telephone appointments if you provide 48 hours or more cancellation notice, and encrypted emails you do not send to your therapist for a response'.
 
More information on payment, and information on payment security and Customer confirmation is detailed in 'Card Transaction Privacy & Security' in the Privacy Policy which forms part of these Terms and Conditions.
 

Cards

RSCPP accepts the following cards only from UK cardholders: Visa, Visa Delta, Visa Debit, Visa Electron, MasterCard, and UK Maestro.
 

Other Costs

Both the Customer and the Therapist are responsible for the cost of their telephone calls to and from each other as well as any telephone calls they make to RSCPP. Both the Customer and the Therapist are also responsible for their individual computer costs and internet charges.
 

Chargebacks

In the event of a chargeback, whereby the Customer's card has been used in an unknown or fraudulent online transaction at the Website, the Therapist will be liable for all costs incurred by RSCPP up to the value of the transaction. RSCPP uses the Protx payment system which uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data in order to avoid chargebacks. RSCPP reserves the right to inform the Therapist of a chargeback up to eight months after the original transaction date. The Therapist must pay RSCPP within fourteen days of receiving any invoice from RSCPP for a chargeback.
 

Costs for Incorrect Account Details 

In the event that the Therapist provides RSCPP with their account details for the purpose of RSCPP paying the Therapist monies owed to the Therapist by RSCPP, the Therapist is liable for any costs resulting from the Therapist providing RSCPP with incorrect account details.
 

UK and Non UK Cardholders

The Website Services are for UK residents and UK cardholders only. RSCPP reserves the right to cancel the Website Services registration of any Customer or Therapist who does not use a UK payment card to pay for the Website Services. 

Cancellation of Website Services Registration

Customer

If the Customer wishes to cancel their Website Services registration with RSCPP they must discuss it with their Therapist before doing so, as this will mean that the Customer will be unable to book any Clinical Services of a Therapist on an ongoing usage agreement, and ending counselling psychotherapy psychoanalysis or psychology can be psychologically important. The Customer may cancel their Website Services registration via their 'cancel services' webpage in the logged-in area of the Website.
 
For privacy information on cancellation of Website Services registration see 'Cancellation of Website Services Registration' in the 'Privacy Policy' which forms part of these Terms and Conditions.
 
The Customer will be informed of any booked but unused Clinical Service(s), any refundable Clinical Service(s), any non-refundable Clinical Service(s), and if there are no unused Clinical Service(s), on their 'cancel services' webpage in the logged-in area of the Website.
 
Before cancelling their Website Services registration the Customer must email RSCPP at the email address provided on the 'cancel services' webpage in order to inform RSCPP if they will be using any booked but unused Clinical Service(s), or if they are owed a refund for any Clinical Service(s) paid for but not used outside the cancellation periods as stated in 'Cancellation Refunds or Re-scheduling of Clinical Services Policy' under 'The Services' which form part of these Terms and Conditions.
 

Therapist

If the Therapist wishes to cancel their Website Services registration the Therapist must provide one months written notice by emailing RSCPP at ctwsr@rscpp.co.uk.

Cancellation Refunds or Re-scheduling of Clinical Services Policy

Customer

Face to face & telephone Clinical Services: if the Customer needs to cancel or re-schedule Clinical Services. Missed or cancelled face to face and telephone Clinical Services remain chargeable after being booked and the Customer remains liable; for face to face Clinical Services and telephone Clinical Services including accompanying unsent online assessment forms: the Customer must give RSCPP at least forty eight hours notice before the Clinical Service(s) that they wish to cancel or re-schedule; as the Therapist may start work on a sent online assessment form, as soon as they receive it, the Customer cannot cancel or receive a refund for the online assessment form once it has been sent. RSCPP is not obliged to give any refunds if the Customer gives RSCPP less than forty eight hours notice of cancellation or re-scheduling.
 
If the Customer wishes to cancel or re-schedule they must do so in the logged-in area of the Website, where they must first cancel the Clinical Service(s) via their 'cancel services' webpage from which they can also inform RSCPP of the cancellation by email at the email address provided, and to re-schedule the Customer may do so by booking another Clinical Service(s) via their 'select pay confirm' webpage, if the Therapist is registered on an ongoing usage fee agreement and subject to the Therapist's availability, or directly with the Therapist if the Therapist is on a face to face referral fee agreement. RSCPP will email the Therapist to inform the Therapist of any cancellation: the Therapist must log-in at the Website to view the actual cancellation. If the Customer cancels on a non working day, the Therapist must realise that RSCPP will inform the Therapist as soon as possible on the next working day.
 
Encrypted email Clinical Services: for encrypted email Clinical Services; as the Therapist may start work on the Customer's online assessment form, further assessment information or counselling information as soon as they receive them, in order to respond within forty eight hours, the Customer cannot cancel or receive a refund for these Clinical Services once sent off for; however, if the Customer has paid in advance for any of these encrypted email Clinical Services that they have not sent off for and do not wish to use, the Customer may cancel these and receive a refund.
 
If the Customer wishes to cancel or re-schedule they must do so in the logged-in area of the Website where they may cancel the Clinical Service(s) via their 'cancel services' webpage, from which they can inform RSCPP of the cancellation by email at the email address provided.
 
Customer cancellation: all refundable Clinical Services are subject to a 25% non-refundable website services deduction which includes both a deduction of 5% to cover administration fees charged by Protx, Lloyds TSB Cardnet, the card issuer and RSCPP; and a deduction equivalent to the usage fee of the Website Services ('rscpp' in the Fee Band Table) of 20% of the fee the Customer has paid for the Therapist's Clinical Service(s) within the fee band the Therapist has selected from the 'Fee Band Table', whether the Therapist is on a face to face referral agreement or an ongoing usage fee agreement. 25% non-refundable website services deduction charges will be deducted from any fees the Customer paid for the Clinical Service(s) via the Website Services before any refund is made to the Customer by RSCPP.
 
RSCPP will refund any refundable fees to the Customer via the RSCPP Transaction ID. The Customer must therefore obtain this ID from their 'confirmation page/receipt' webpage or their 'view transactions' webpage, or if the Clinical Services are refundable, on their 'cancel services' webpage. The Customer must quote this ID along with the Therapist's name when contacting RSCPP about a cancellation, re-scheduling or refund
 

Therapist

If the Therapist needs to cancel or re-schedule Clinical Services, the Therapist must contact the Customer in order to let them know and offer an alternative via the Website if their availability allows, by telephone for face to face and telephone Clinical Services, or, for encrypted email counselling, by sending a message to the Customer at the Website via the Therapist's copy of the Customer's online assessment form, or by telephone if the problem is technical.
 
Once the Therapist sends a message via the online assessment form the Customer will receive a notification at their registered email address informing them that an online message, (the cancellation or re-scheduling), is waiting for them at the Website. The Customer must log-in at the Website to view the actual message at the 'view mailbox' webpage. In the message the Therapist must direct the Customer to reply to RSCPP via the Customer's 'cancel services' webpage if a cancellation or refund is involved. For all Clinical Service(s) the Customer may either: agree to re-arrange the Clinical Service(s) or, cancel the Clinical Service (s) in which case they must contact RSCPP via their 'cancel services' webpage. The Therapist must keep RSCPP informed of any change they make to any booked Clinical Service(s) by emailing RSCPP at rscpp@rscpp.co.uk
 
Therapist cancellation: where RSCPP has not yet paid the Therapist for any Clinical Service(s) cancelled by the Therapist, RSCPP will refund the Customer 75% of the fee(s) the Customer has paid within the fee band the Therapist has selected from the 'Fee Band Table', whether the Therapist is on a face to face referral agreement or an ongoing usage fee agreement. Where RSCPP has paid the Therapist for any Clinical Service(s) cancelled by the Therapist, the Therapist agrees to refund RSCPP 75% of the fee(s) the Customer has paid within the fee band the Therapist has selected from the 'Fee Band Table', whether the Therapist is under a face to face referral agreement or an ongoing usage fee agreement, and once the Therapist has refunded RSCPP, RSCPP will refund the Customer. 
 
All refundable Clinical Services are subject to a 25% non-refundable website services deduction which includes both a deduction of 5% to cover administration fees charged by Protx, Lloyds TSB Cardnet, the card issuer and RSCPP; and a deduction equivalent to the usage fee of the Website Services ('rscpp' in the Fee Band Table) of 20% of the fee the Customer has paid for the Therapist's Clinical Service(s) within the fee band the Therapist has selected from the 'Fee Band Table', whether the Therapist is on a face to face referral agreement or an ongoing usage fee agreement. 25% non-refundable website services deduction charges will be deducted from any fees the Customer paid for the Clinical Service(s) via the Website Services before any refund is made to the Customer by RSCPP.
 
The Therapist must pay any monies owed to RSCPP within 48 hours from any amount refunded to the Customer by RSCPP, as a result of the Therapist cancelling or re-scheduling any Clinical Service(s) resulting in a refund being made to the Customer.
 
In order for RSCPP to be paid by the Therapist, RSCPP will provide the Therapist with RSCPP's bank account details.

Complaints Procedures

Website Services

If either the Customer or the Therapist wish to discuss how RSCPP's Website and Website Services could be improved, or if either the Customer or the Therapist are dissatisfied with the Website or Website Services either the Customer or the Therapist are receiving, the Customer or the Therapist may contact the RSCPP directors at directors@rscpp.co.uk.

RSCPP undertakes to look into any complaint carefully and promptly and to do all RSCPP can to explain the position to either the Customer or Therapist. If on investigation the complaint is considered justified either in whole or in part, RSCPP undertake to do everything reasonable to put it right.

Clinical Services

If the Customer wishes to discuss how the Therapist's Clinical Service(s) could be improved or if the Customer is dissatisfied with the Therapist's Clinical Service(s) they may contact the Therapist directly.
 
The Therapist agrees to undertake to look into any complaint carefully and promptly, receive additional clinical supervision where necessary, and undertake to do all they can to explain the position to the Customer. If on investigation the complaint is considered justified either in whole or in part the Therapist agrees to undertake to do everything reasonable to put it right. Where the Customer and the Therapist are unable to resolve matters between them both the Customer and the Therapist should contact the professional body of the Therapist as detailed on the Therapist's profile webpage, and ask for a copy of that professional bodie's complaints procedure.

Technical Problems

Log-in

In order to log-in at the Website, both the Customer and the Therapist must ensure the following is noted: a registered email address is not case sensitive; a password is case sensitive; the spelling of a registered email address and a password must be correct; and Javascript must be enabled.
 

Browsers

This website works best in Internet Explorer 7.
 

Javascript

The Website needs Javascript enabled for the Website to function properly.
 
To enable Javascript in IE (Internet Explorer) browser, both the Customer and the Therapist must: › click on 'Tools' at the top of your IE browser › then 'Internet Options' › then the 'Security' tab › ensure 'Internet' under 'Web content zone' is highlighted › then click on 'Custom Level' › Under 'Security Settings' look for 'Scripting' near the list's bottom › Under 'Active Scripting' make sure the 'Enable' circle is checked › Click 'OK', then 'OK' again to close the Tools menu › and reload the webpage.
 
To enable Javascript in Firefox browser, both the Customer and the Therapist must: › click on 'Tools' at the top of the Firefox browser › then 'Options' › then 'Web Features' › then check 'Enable Javascript' › then click on 'OK' to close the 'Tools' menu.
 

RSCPP

If either the Customer or the Therapist experiences a technical problem at the Website please email RSCPP at technical@rscpp.co.uk providing as much detail of the problem as possible.
 
If RSCPP experiences a technical problem which delays delivering the Website Services to the Customer and/or the Therapist, RSCPP will post a message on the 'register' webpage and 'log-in' webpage and inform the Therapist at their registered email address: the Therapist must contact the Customer in order to notify the Customer by telephone for face to face and telephone Clinical Services, or, for encrypted email counselling, by sending a message to the Customer at the Website via the Therapist's copy of the Customer's online assessment form, or by telephone if is this is not possible.
 

Customer & Therapist

RSCPP cannot be responsible for either the Customer's technical problems or the Therapist's technical problems, and therefore cannot offer refunds for any Clinical Service(s) booked via the Website Services which may be disrupted by them.


Updated 19|06|2008