• Check your Junk/Spam folder
• Remember the internet can be slow - don't click the Authenticate Me button repeatedly - only the last email we send you will work
• If you want a new authentication code, make sure your are logged in, then click on 'Get a New Authentication Code' on the 'Authenticate Email' webpage

Email Therapy Blue Timer

When you are logged-in you'll see a 'Logged-in' timer at the top of the website. It starts at 10 minutes and starts counting down. It will only get to 0 when it will automatically log you out if you have not clicked a webpage or entered text into a field on the website for 10 minutes (If you have it will reset itself to 10). It does this to protect your privacy: if you are in the company of others and leave your computer unattended, logging you out reduces the chance of others seeing your information.

 

Mailbox Symbol and Words

First Column

• =>: received by you
  
• <=: sent by you
  

'Status' Column

• 'NEW': information from the therapist
• 'READ': read by you
• 'REPLIED': you replied
• 'SENT': sent by you
  

'Therapist' Column

• Therapist's name

'Date' Column

• Time & date sent by either you or the therapist

'Action' Column

• Delete your copy
  

For Internet Explorer

› click on 'Tools'

› then 'Internet Options'

› then 'General'

› then click on 'Delete Cookies'

› 'Delete Files'

› and 'Clear History'

› and 'OK' before closing your browser

For Mozilla Firefox

› click on 'Tools'

› then 'Options'

› then 'Privacy'

› then click on 'Clear' for 'History' 'Cookies' and 'Cache'

› then click on OK

 

Please note: websites including this one, may not work properly if you delete all your cookies. Visit AboutCookies.org for further information.

 

Previous drafts are automatically deleted when you amend or send an assessment form or email at the website.

 

You can only use the email address you registered with. You cannot change it. If you want to use another email address you will have to re-register: you will be unable to access the information you accessed with your old email address via your new email address

 

Each encrypted email you write to your therapist is charged by blocks of 400 words. If you write up to 400 words it will cost you your therapists fee for one block of 400 words. If you write up to 800 words it will cost you twice as much. And so on in multiples of 400. The Website will inform you whenever you have written a block of 400 words, and let you know whether you need to make a further payment to continue. Alternatively, you may wish to edit your email back down below the last 400 block. If you pay to write up to 800 words, and use less than 400, your account will be credited appropriately, allowing you to write another email up to 400 words later.

 

› click on 'Tools' at the top of your IE browser

› then 'Internet Options'

› then the 'Security' tab

› ensure 'Internet' under 'Web content zone' is highlighted

› then click on 'Custom Level'

› Under 'Security Settings' look for 'Scripting' near the list's bottom

› Under 'Active Scripting' make sure the 'Enable' circle is checked

› Click 'OK', then 'OK' again to close the Tools menu

› Reload the webpage

› You're done!

 

To enable Javascript in Firefox browser:

› click on 'Tools' at the top of your Firefox browser

› then 'Options'

› then 'Web Features'

› then check 'Enable Javascript'

› then click on 'OK' to close the 'Tools' menu

› You're done!

 

If your email therapy notifications have not arrived in your inbox:

• Check your Junk/Spam folder
• If you are still not receiving your notifications: Email Us at info@rscpp.co.uk
  

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